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Shipping
UPS
observes the following holidays: (no pick-ups or deliveries)
New Year's Eve - December 31
New Year's Day - January 1
Memorial Day
Independence Day - July 4
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day
We ship most items within 24 hours of receiving your
order. Orders placed by Noon ET will ship the same day. Shipping times may vary depending on shipping distance from our
warehouses. In most cases your order will arrive to you within 1 to 5 business days. Shipping times may
vary during holiday seasons. We ship all orders via UPS Ground service unless
otherwise requested. The map above will indicate the approximate transit time
from our warehouse to your door.
We stock
everything we sell. Occasionally however, we may be out of the particular
item that you ordered. You will be contacted via phone or email if you have
ordered a backordered item. At this point you can either choose to wait for
the item, or remove it from your order. If you choose to wait, the
backordered item will ship out to you automatically just as soon as we get
it back in stock. Due to availability and vendor issues, we can only provide
an estimate as to when this will occur.
Payments for backordered items are made up front as part of the original order.
If you choose to remove the backordered item from your order, a refund will be
issued that is consistent with the original method of payment. Orders may be
cancelled anytime prior to shipping without penalty. Refused deliveries may be subject
to a restocking fee. All duty or port fees are the responsibility of the customer.
Returns
All murals are shipped in protective packaging to protect them from
damage. Murals are closely inspected for defects at the manufacturing
facility and carefully packaged in a rugged tube for shipping. Please
inspect package before opening. If package is damaged, do not open, call
customer service immediately. Before installing, inspect your mural once
more for damage or color/size irregularities. Returns will not be accepted
once paste has been applied. If instructions were not with your mural please
call customer service and we will provide them to you. No returns will be
accepted after 30 days. Returns will be accepted when returned in original
condition and unopened. Buyer pays return shipping charges except in the
case of defective merchandise. Damaged or defective merchandise will be
replaced with the same item when available. No returns will be accepted
without obtaining a return code from customer service. To obtain a return
authorization please call customer service. Refused deliveries will be
charged a restocking fee. If returned for any reason other than defective
product, an 18% restocking fee will be applied to cover handling and bank
processing fees. You may cancel your order any time prior to shipping
without penalty. |
